Vertiv has launched a new family of point of sale, multi-year service contracts for edge equipment GXT, PSI, ITA2, APS, rPDU that will replace the legacy family of service offers PAP, PEP, DAP, DEP. The new family known as Power Protect consists of three main point of sale service contracts: Onsite Enhanced Warranty, Extended Warranty, and Premium Tech Support. Onsite Enhanced Warranty begins at startup and covers parts, labor, and emergency response for up to 6 years for VRLA, and up to 8 years for Lithium. Unlike PAP, Onsite Enhanced Warranty has no startup or PM bundled into the offer. Startup or PM are a separate purchase. Extended Warranty begins after the factory warranty ends and covers parts for up to 3 years. Also new, Vertiv is now offering Premium Tech Support as a stand-alone contract. Premium tech support provides tech support 24x7, 7 days a week.

Factory Warranty covers parts only

• APS VLRA: UPS 2 years, battery 2 years.
• APS Lithium: UPS 5 years, battery 5 years.
• GTX VLRA: UPS 3 years, battery 3 years.
• GTX Lithium: UPS 5 years, battery 5 years
• PSI VLRA: UPS 2 years, battery 2 years
• PSI Lithium: UPS 5 years, battery 5 years
• ITA2 VLRA: UPS 2 years, battery 2 years
• ITA2 Lithium: UPS 2 Years, battery 5 years

Onsite Enhanced Warranty... works in parallel with the factory warranty. They provide coverage for parts, labor and emergency response. Each enhanced offer comes with a monitoring entitlement - that is the only way they are offered. Customer adoption of the monitoring entitlement is optional. Monitoring options include Next Connect (cloud software), Next Response (LIFE), Next Predict (Analytics – available 2026).These offers do not include startup! Startup is a separate SKU. These offers do not include a PM. PM is a separate SKU.

Extended Warranty… begins immediately after the factory warranty ends. They provide coverage for parts only. These offers can be paired with additional contracts for Emergency Response, PM, or Remote Help.

Vertiv now classifies tech support into 3 levels: Limited, Basic, Premium. For our customers with units that are out of warranty and not under contract, we now offer the sale of a stand-alone, Premium Tech Support contract. For units that are under warranty or extended warranty, we also offer a contract option to upgrade to Premium – via Tech Support Add-On 24x7.

New! 3 Levels of Tech Support

• Limited: No warranty / no contract = limited support, M-F, business hours.
• Basic: Under warranty = non-limited down unit assist, M-F, business hours.
• Premium: Under contract = non-limited down unit assist, 24x7

New! Tech Support Contracts:

Premium Tech Support

• For customer with no warranty or contract
• 24x7 phone support
• Non-limited down unit assist

Premium Tech Support with Remote Help

• For customer with no warranty or contract.
• 24x7 phone support
• Non-limited down unit assist.
• Remote screen share.
• Device firmware upgrade service.

Tech Support Add-On 24x7

• Upgrade from Basic to Premium
• 24x7 phone support
• Non-limited down unit assist

Tech Support Add-On Remote Help

• Add Remote Help to any contract.
• Remote screen share.
• Device firmware upgrade service.

Preventative Maintenance is no longer bundled into any contract offer. PM is a separate SKU. The scopes of work for small UPS PM have been thoroughly reviewed and redeveloped to ensure proper work items and maximum value proposition.

Health Check is a new service offer! This is a courtesy call to do an onsite visual inspection of the equipment and environment and confirm that there are no apparent issues that need to be addressed.

Health Check is a new service offer! This is a courtesy call to do an onsite visual inspection of the equipment and environment and confirm that there are no apparent issues that need to be addressed.

Formerly known as ProRefresh, battery replacement services have been unbundled. The batteries, onsite installation services, and any other desired service contracts are all available – and are purchased as separate items. Just like with ProRefresh, a battery replacement can be paired with a Basic service contract that includes Next Response remote monitoring.